We provide the most advanced customer retention consulting services, coaching and training available today for small, medium and large Fortune 100 companies.

Our unique and proven customer retention services help you drive quick and sustainable customer retention performance improvement, while reducing your customer retention costs, by focusing on the key areas of customer retention success - your sales strategy, processes, methods, management and people.

What would you like to do this year ?

-- Improve sales revenue growth

-- Increase add-on sales

-- Improve customer satisfaction

-- Increase customer lifetime value

-- Deliver a world-class customer experience

-- Improve lead generation and referrals


Download our: Customer Retention Services Overview

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Which program is right for you ?

Customer Retention Success Program

The Customer Retention Success Program is a copyrighted and proven (1 to 12 month) program designed to give you a step by step blueprint, action plan and implementation support for customer retention success. This goes far beyond your normal customer retention consulting services, training and coaching.

We hold a meeting with your team to discuss your customer retention objectives and goals. We submit to you a list of materials we would like you to collect for our review and ask you to complete a detailed Health Check Assessment questionnaire covering an extensive list of critical customer retention success factors and best practice questions.

Based on your Health Check Assessment questionnaire responses, we evaluate your company versus proven customer retention success factors and best practices. From your Financial Statements, we will complete a Financial Health Check Assessment comparing your company versus your competitors.

We perform a Detail Assessment and Analysis of your customer retention function – analyzing your strategy, processes, methods, procedures, sales and marketing collateral, customer interactions, performance metrics, management, staff, competition and much more. We interview your key executives, managers and staff members to explore in greater detail your current customer model.

After our analysis is complete, we deliver a comprehensive written report detailing our strategic and tactical findings, recommendations and the action steps required to improve your customer retention performance and achieve your desired objective and goals. We meet with your management team to review and discuss the recommendations in detail. We work with your management team to develop an implementation plan, action list and timeline.

We provide Training Seminars to you and your staff covering the key customer retention and leadership topics for your success. We provide Coaching and Support for the successful development and implementation of the improvement recommendations and the monitoring of your key customer retention performance metrics.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Customer Retention Coaching Program

The Customer Retention Coaching Program provides advanced one-on-one customer retention coaching, mentoring and advisory services to business owners, CEO’s, customer retention executives and customer retention teams seeking to improve their customer retention performance. We design a facilitative one-on-one coaching program that is a mutually designed relationship between you and your adviser.

We help you take your customer retention performance to the next level. We push you, pull you, congratulate you, kick you into action and hold you accountable for your commitments. Our program provides month to month or long term coaching. Coaching can be done by email, conference call, face to face or any combination of the above.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Customer Retention - Strategy Development Program

The Customer Retention Strategy Development Program is a copyrighted, proven process designed to quickly develop a customer retention strategy for customer retention performance improvement. We start with the Customer Retention Success Health Check and Financial Success Health Check to better understand your customer retention function and measure you against your competitors.

We then hold a tactical two (2) day one-on-one client workshop where we walk your customer retention management team through an interactive customer retention strategy discussion on your current business position, where you want to go and a strategy to meet your goals. We systematically help you build specific goal objectives, asset requirements, staffing needs, action steps and timelines. We regroup with all this data, write-up and deliver your customer retention strategy.

We then provide Customer Retention Success Coaching for the executive management team on how to implement the customer retention strategy to increase customer retention performance improvement.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Customer Retention - Training Seminars

The Customer Retention Training Seminars deliver workshops that will help you improve your customer retention performance and ROI. Each seminar is unique and customized for your company/event based on the audiences profile and most critical concerns.

We will inspire and motivate the audience while delivering sound and actionable information to improve your customer retention performance. Each seminar includes 30 days of email coaching on the seminar topic for each attendee.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Program Levels

Basic Programs - Starting at $400

Advanced Programs - Starting at $16,000

Premium Programs - Starting at $48,000

What is performance based pricing ?

We work with our clients in tandem as their partner to build their business success. Our fee structure is performance based, with the total investment determined by the client and their project satisfaction.

What is your next step ?

Contact us today to setup a free consultation. During our conversation we will discuss your challenges and goals, determine which of the above programs will best meet your needs, review the investment required for your specific service program, and discuss the potential return on investment (ROI).

Customer retention consulting services delivered by business growth experts at Executive Business Advisers !