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6
Critical Conflict Management Tips
By Dennis Sommer (www.dennissommer.com)
Conflict occurs daily within project teams and your department.
If not handled correctly and immediately, this conflict
will start impacting your teams performance. There are
six simple steps that should be taken when conflict occurs.
Use these suggestions to handle conflict among your team
members:
Paraphrase One Another
Ask those who disagree to paraphrase one another’s
comments. This may help them learn if they really understand
one another.
Compromise
Work out a compromise. Agree on the underlying source
of conflict, then engage in give-and-take and finally
agree on a solution.
List Expectations
Ask each member to list what the other side should do.
Exchange lists, select a compromise all are willing
to accept, and test the compromise to see if it meshes
with team goals.
List Questions
Have the sides each write 10 questions for their opponents.
This will allow them to signal their major concerns
about the other side’s position. And the answers
may lead to a compromise.
Change Positions
Convince team members they sometimes may have to admit
they’re wrong. Help them save face by convincing
them that changing a position may well show strength.
Respect Expertise
Respect the experts on the team. Give their opinions
more weight when the conflict involves their expertise,
but don’t rule out conflicting opinions.
About The Author
- Dennis Sommer
Dennis Sommer
is the founder and CEO of Executive Business Advisers,
a management consulting firm specializing in business
growth, sales and profit improvement. www.executivebusinessadvisers.com
Dennis helps companies increase sales revenue, reduce
sales and marketing costs, improve marketing ROI, and
drive new business growth by improving and optimizing
their sales, marketing, company strategy and financial
health.
Dennis is a highly sought after business keynote and seminar
speaker www.dennissommer.com
and author of several highly popular sales, marketing,
leadership and professional development international
articles and books www.advisersecrets.com
.
Contact Dennis at 800-627-6512.
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