They lead by example.

Their devotion and business ethics make each task seem as important as if they and the customer were sitting right there with the team.

They expect a lot, therefore people become overachievers.

They realize people can be more productive as a small group, so they do not try to build an empire.

They are not afraid to let people use their own judgment in making decisions. They are not afraid of failure.

They allow people to work without supervision, except when they ask for help.

They have a knack for making people feel special.

They believe in helping people grow as individuals and as employees.

They search for interesting projects in addition to the routine tasks that need to be done. They give people freedom to initiate their own projects.

They sidestep rules and policies that could impede productivity.

They express sincere appreciation for accomplishments.

They understand how to read body language and use it.

They can look at the big picture and understand the long range perspective of problems, decisions, situations, and events.

They look for long term solutions.

They understand the personal impact on employees and the organization.

They can articulate the corporate vision and values to employees.

They know how and when to use formal and information channels of communication.

They know the difference between authority and influence.

They can use different management and leadership styles.

They know what’s hot and what’s not in the organization.

They understand the importance of change and are willing to take risks.

They know the importance of finding and developing a successor.

They understand the strategic benefit of providing the right amount of information and the right time to the right people.